About Directus

Directus is the collaborative backend for applications and AI. We provide an open data platform that enables teams to model, manage, and deliver trusted data across projects and systems — with full governance, flexibility, and developer control.

Thousands of organizations use Directus to power digital products, internal tools, and AI-ready data workflows.

Role Overview

We’re hiring an Account Manager to own and grow our existing customer base.

This role is responsible for renewals, upsells, and cross-sells across Directus Cloud and Enterprise accounts. You will ensure long-term customer success from a commercial perspective — protecting ARR, driving expansion, and identifying new use cases within existing organizations.

This is a revenue-carrying role focused on retention, expansion, and account development.

What You'll Do

Own Renewals

• Manage the full renewal lifecycle across a portfolio of accounts

• Drive proactive engagement 90–120 days before contract expiration

• Negotiate renewals and ensure strong retention and predictable ARR

Drive Expansion (Upsell & Cross-Sell)

• Identify expansion signals (usage growth, new projects, AI initiatives, geographic expansion)

• Position additional Directus capabilities (Cloud scale, Enterprise features, governance layers, Directus future products where relevant)

• Build expansion plans for high-potential accounts

• Partner with AEs when strategic or multi-entity expansion is required

Develop Account Plans

• Map stakeholders across technical and business functions

• Identify new departments, projects, or regions using fragmented data systems

• Create land-and-expand strategies within each account

Collaborate Cross-Functionally

• Partner with Customer Success to align on adoption and health signals

• Work with Product and Solutions Engineering on complex expansions

• Provide structured feedback from customers into Customer Success, GTM and product loops

Forecast & Reporting

• Maintain accurate renewal and expansion forecasting

• Track NRR, churn risk, and expansion pipeline

• Maintain disciplined CRM hygiene

What We're Looking For

• 3–7+ years in SaaS account management, renewals, or customer sales

• Proven track record managing ARR and exceeding expansion targets

• Experience with technical products (developer tools, data platforms, infrastructure, CMS, AI tooling preferred)

• Strong negotiation skills with commercial discipline

• Comfortable navigating technical and executive stakeholders

• Structured thinker with strong forecasting accuracy

• Experience in open-source or hybrid (open-core + commercial) models is a plus

• Experience in both Cloud and Self-hosted models is a plus

Nice to Have

• Experience with data-intensive systems (databases, streaming pipelines, search, caching layers, or storage engines).

• Experience with APIs and developer platforms (public-facing or internal platform tooling).

• Familiarity with performance profiling and optimization in Rust.

• Exposure to building "product-led" platform features: turning ambiguous product needs into shippable technical plans.

Success Metrics

• Net Revenue Retention (NRR)

• Gross Renewal Rate

• Expansion ARR generated

• Forecast accuracy

• Customer retention and account growth depth

Why Join Directus?

Work on infrastructure powering modern applications and AI systems

• Fully remote and async-friendly team

• Competitive compensation with performance-based incentives

• Equity participation

• Opportunity to shape how organizations structure and govern their data